BioAlberta (referred to in this Privacy Statement as “BioAlberta”) recognizes the importance of protecting the privacy of all information provided by customers and other users of BioAlberta’s online web services such as web-content, and e-mail newsletters. BioAlberta has created this policy with a fundamental respect for our user’s right to privacy and to guide our relationships with our users. This privacy statement discloses the privacy practices for all products and services owned by BioAlberta.
Information and Collection Use
Registration and Ordering
An online registration process may be required before users can gain access to protected features of our website. During online registration, users are required to give their contact information (such as name, e-mail address, mailing address and phone number). We also may collect demographic information (such as job title and job responsibilities, and company information). For internal purposes, we use this information to communicate with our users and provide requested services, and, for our website visitors, to provide a more personalized experience on our site. We may use aggregate demographic information about our audience to improve our overall suite of services. BioAlberta does not share this information with other organizations. For our services that require payment (such as products and subscriptions), BioAlberta may collect credit card information (such as account name, number and expiration date) for billing purposes only, and is not otherwise shared.
If users wish to subscribe to our e-mail newsletters, we ask for contact information (such as name, e-mail address and, occasionally, demographic information). We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter.
Communications with Us
We have features where users can submit information to us (such as our feedback form). Requests for service, support or information may be forwarded as needed to best respond to a specific request. We may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better.
Automatic Data Collection
Our website may have features that automatically collect information from users, to deliver content specific to users’ interests and to honour their preferences. This information assists us in creating a site that serves the needs of our users.
For our internal purposes, Abinsi may gather date, time, browser type, navigation history and IP address of all visitors to our site. This information does not contain person identifying attributes. This information is used for internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use.
With Whom Your Information Is Shared
BioAlberta does not share personally identifiable information with other companies, apart from those acting as our agents in providing our products and services, and which agree to use it only for that purpose and to keep the information secure and confidential
BioAlberta will disclose information that has been maintained when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency’s request, or in special cases when there is reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property.
We may share aggregate information, which is not personally identifiable, with others. This information may include usage and demographic data, but it will not include personal information.
Correcting/Updating Personal Information
If a user’s personally identifiable information changes (such as postal or zip code), or if a user no longer desires our products or service, we provide a way to correct or update that user’s personal data. The user should contact BioAlberta’s customer support group for the applicable product or service.
BioAlberta uses reasonable precautions to protect our users’ personal information and to store it securely. Access to all of our users’ information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Servers used to store person’s identifiable information are kept in a secure environment.
Our website contains links to other sites. BioAlberta is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each website to which we may link that may collect personally identifiable information.
Notification and Changes
For questions about this privacy statement, please contact BioAlberta.